Hotel Receptionist

Job Description

Responsibilities:

Handle online reservations efficiently, ensuring accuracy and timely confirmation.
Manage phone reservations with professionalism and courtesy.
Provide exceptional customer service to guests, addressing inquiries and concerns promptly.
Assist with check-ins, check-outs, and any guest requests during their stay.
Maintain a tidy and welcoming reception area.
Collaborate with other hotel staff to ensure smooth operations.

Requirements:

Proven experience in hotel reception or customer service roles.
Proficiency in managing online reservation systems.
Excellent communication skills in Arabic, French, and English languages.
Strong organizational and multitasking abilities.
Customer-oriented approach with a positive attitude.
Flexibility to work in shifts, including weekends and holidays.